Reasons to Adopt Google Plus

9 01 2012

Google Plus has had a shaky start but G+ is quickly gaining adoption. Google’s deep resources and a number of additional factors are contributing the first real challenger to Facebook. Propeller’s President & Director of Online Marketing, Dave Gibson, reveals why Google + what is contributing to the growth and what this means for brands.

Read Dave’s Post on Google Plus





Lawyers Adopting Social Media

14 06 2011

Social network marketing is really the perfect channel for lawyers and firms to market themselves. Adoption rates have increase from 15% (2008) to 56% (2010) as lawyers are bridging the gap to connect with colleagues and potential clients.

Dave shares guidance on tools and methods for lawyers as they move from the sidelines into the social marketing game.





SEO Content Writing Guide

15 03 2011

Writing effective copy for both search engines (SEO) and flesh and blood visitors is crucial for overall site performance.

Rather than hire a pro, many clients prefer to take the DIY approach. Typically, this is considered to be a cost-saving method, however experience reveals that this path more oftent delays projects and reduces the site’s performance on multiple levels. The reality is that the cost for SEO copywriting aren’t high in the first place, and the ROI will absolutely outpace any savings hoped for.

In many cases, I recommend a hybrid approach where a professional SEO writer is used for a limited number of “priority-one pages”, and the rest is written in-house. It’s unlikely that everyone on the in-house team will consider themselves as either marketing copywriters or SEO experts, so I’ve put together this guide for clients writing their own copy.

SEO Wrting Guide for DIY Clients

My first bit of advice is to write first for humans and second for search engine. It will do no good to attract the visitor to bad content.

Writing for Humans
Writing for the web is unique. First assume that nobody reads. They scan. So keep sentences and paragraphs short and easily digestible. As any good copywriter knows, maintain a consistent tone and voice, while making sure the content is relevant. Use bullet lists for key points high in your pages. Link bullet points to content on the page.

  • People scan versus read
  • Short clean sentences and paragraphs
  • Bulleted summary points

SEO Writing for Search Engines
The general guidance is that you’re goal is to provide the search engine with an accurate and clear “theme” for the page – so for each page, you want to select a small group of terms to focus on. Each page should focus on a different list. SEO gold is found when these terms are applied to the url address (file name), html page title, heading tags (h1, h2, h3), body copy, image alt tags, and link anchor text and alt tags from in-bound links – and the more links to the page the better. All of that isn’t your job as a writer, but incase you’re looking to earn extra credit I thought you should know.

The short list of things you need to consider is:

  • Segmented keyword list for each page
  • Up to 10 keywords per page
  • Singular and plural terms are considered different (by Google)
  • Bolding and Headlines (H1, H2, H3 heading tags) indicate prominence
  • Cluster your terms at the top of the page
  • Keyword density – don’t over do it.
  • If you business has geographic focus, use appropriate city and state terms.

Keyword Development: If a list is not provided, you will want to create your own of up to 10 phrases, with only 2-3 terms of primary focus. To build that list, you should first consider the page’s focus and write down terms that apply. Reference any existing keyword research that already exists. If you want to check for related terms and to find out how many people actually search for your terms, you can reference Google’s keyword tool. You can also study at sites that Google returns for those core terms. Check their page title tag at the top of your browser especially, as well as page headings and content.

Remember to consider plurals as separate terms from singulars (Google considers them different). Just remember to use terms that your audience uses. This may be very different than the language used internally.

Keyword Development

  • Existing content (assuming you’re optimizing existing copy)
  • Terms the audience commonly uses
  • Existing keyword research
  • Google keyword tool
  • Competitor sites that rank high for your term

Keyword Density: I’m often asked how often to repeat terms, and keyword density is the percent that a term is used compared to the total words on a page. It’s generally understood that density is no longer relevant because its too easy for marketers to manipulate – so don’t focus on this. You’re looking for a balance that doesn’t make the page to appear spammy to the search engines, which you can be penalized for. If you’re curious anyhow, this keyword density tool will show you which terms are prominent on your page, and their density percent:

Prominence: Headlines or “heading tags” both break up the page for easy scanning, and provide an important way to give prominence to your terms. If you look at the code, you’ll see these expressed with “heading tags” such as H1, H2, or H3. You typically use an H1 heading at the top of your page, and subsequent H2/H3 within your content. Bolded terms may get more weight. Terms at the top of the page will also.

Remember that overall, you simply want to establish a “theme” for he page. Identify the terms that your audience will search for (versus insider terms you may use). Write your content to be relevant to that audience and carefully work your top keywords into your headlines and content in a way that will read effectively for human visitors first.

Oh… and les is more.

Resources





Mountain Resort Marketing: Leveraging “Spa Resort”

6 03 2011

Cliff Spa pool atop Cliff Lodge @ Snowbird

The mountain resort industry has been expanding its offering to include more and more revenue streams and activities to maintain competitiveness and to keep customers coming back year around. Zip-lines, mountain coasters, water parks, retail, restaurants, indoor skating, golf, and spas are all on the menu now. Of those, I suggest that the spa offers the best opportunity to reach the female head of household – whether she’s a skier or not, and perhaps pull some of those non-skiers into the sport.

To gauge that market demand, I use a very simple tool: Google. The following the comparative results for people searching for “ski resort”, “golf resort”, and “spa resort”, are quite eye opening.

“Ski Resort” = 120,000 searches per month (Google)
“Golf Resort” = 160,000 searches per month (Google)
“Spa Resort” = 4,000,000 searches per month (Google)

Over 4 million people went to Google and typed in “spa resort”. Not just “spa”, but “spa resort”. If you’re a resort marketer with a spa, this is very good news for you, because this is the same demographic that every ski area is targeting: the female head of household. If you can reach that spa resort customer, there’s a great opportunity there to pull them also into skiing and deepen the yield.

Curious to see how other resorts are presenting their spa services online, I checked out a number of the bigger ski resort’s sites. To generalize, I rarely found little more than a section of a site with a page or two that offered contact info and a service menu. That’s like having a ski resort site with ticket prices and directions. A few spas took it upon themselves to create their own site. Fewer had the resources to do it well, and even fewer keep it up to date.

So how can we attract spa-specific customers to the resort?

1. Create a separate site for the spa that is specifically tailored to reflect the unique experience offered.
2. Cross promote from the primary site to the spa site. Make sure to have a well optimized section on the main site to capture the SEO value.
3. Online Marketing. Don’t pinch here. Get a professional to thoroughly optimize the site for organic search and consider paid advertising channels (remember what the lifetime value of that customer is to help determine your spend limits)
4. Social Word of Mouth: Provide incentives for spa guests to share their experiences
5. Create content – video content – that tell the story, and which users can share via social. Remember, Youtube videos get high ranks for SEO because Google likes what people like. People like to watch TV.

Resort spas in particular also have an opportunity to capture customers outside their typical sweet-spot (females north of 30), to include more men. All those (aging) skiers and riders banging themselves up on the mountain may need more than ibuprofen and a cocktail. The industry has long been challenged by cracking the male market. My suggestion: do something about these white robes – its really impossible to not feel like a dork in one.





Facebook Pages Upgrade Review

2 03 2011

Facebook announced back in February their plans to roll out an upgrade to brand Pages, and the rollout has begun with all Pages expected to be pushed up March 10. While there are a few interesting points to be aware of, nothing is revolutionary here.

Clients and page administrators should primarily be aware that

  • Photo strip added to header
  • Tabs have moved to side nav (no longer “tabs”)
  • FBML is being abandoned and shifting toward Apps and iFrame content (tabs)
  • Profile graphic size shrinking from 200×600 to 180×540
  • Admins can interact as the Page’s identity
New Upgrade Layout for Facebook Pages

Facebook Page Upgrade

Layout Updates
Overall, the layout update isn’t radical. As has been the pattern, Page layout is following the lead of individual Profiles. I like the photo strip at the top. It provides space for stimulating visuals right away, and establishes the value that good photography will have. Horizontal tabs are gone and navigation has shifted to the left side below the profile graphic, which has shrunk a bit.

Functionality Updates
One of the biggies here is the ability for the administrator to switch their identity to represent the brand Page. Before you could not go to another brand Page and post something on behalf of your own brand Page – it would show your identity as yourself. Now you can switch to “Use Facebook as [Your Brand]“. So now I can go to another brand Page, and post something under the identity of Propeller. This will allow brands to publicly interact with each other… this could be interesting.

One unpopular change is that wall posts are no longer always chronological. Facebook has applied an algorithm that attempts to identify “popular” content and prioritize it by sort order. I’ll be surprised if this lasts. People want control of this and they are very loud about it right now.

If you already have custom tab pages/apps – no worries. They will be grandfathered in. FBML is headed for the grave though. New custom content tabs will need to utilize either App functions or pull remotely via the iFrame functionality – but that’s for us to worry about. Not you.

Reference
Facebook Pages Manual (PDF)
Facebook Announcement





Dave on location based mobile social media for resorts

5 10 2010

Facebook Places

As much as I thought Foursquare was fun personally, it never reached critical mass. It served as an excellent proof of concept for both sharing location info and for “badge” game concepts. Facebook of course has mass… lots of mass. Facebook Places brings location and location based incentives/marketing to bear. More on this as well as a peak at Vail’s Epic Mix social/mobile/location RFID tracking platform… wow.

Read my post at www.propdave.com





Dave Speaks on Integrated Social Media for Resorts

28 09 2010

Dave recently spoke at the ski resort convention for New York and Pennsylvania (SANNY/PSAA), and posted both summary, followup comments as well as his portion of the presentation (shared with Mark Shipley of Wanderlust).

One of his main points: Consider many resorts have 10,000 Facebook fans. Average user has 130 friends. That’s a word of mouth network of 3Million.

Hire someone in-house to produce the content that will connect with these people: WOM influencers. Turn them into brand advocates… reward them.

More at www.propdave.com





Facebook : Updates and New Features : Good for Advertisers

28 04 2010

Apr 28 2010 | Dave Gibson : President | Overhead

Facebook has rolled out a number of new features this past week that add value for advertisers. The Info tab for users has been redesigned to focus new attention on member’s Likes and Interests. Related to this is both the new “Like” feature across Facebook pages and beyond into other websites, as well as a new type of Page called Community Pages.

Remember when you created your Facebook account… years ago? Part of the fun was to post your favorite books, movies, bands, interests and activities. Well, how many of us have really spent any time updating that since? Well Facebook (and we marketers) want members to keep this updated.

What makes Facebook awesome for marketers is the sniper level targeting they provide based on these listed interests and other information each member graciously submits. However, over time, this info has become stale and advertisers want to know what movies you like this year… not in 2007. So to add value for advertisers (wait for increased cost per click now), Facebook has done two things. They’ve added Liking to external websites, and they’ve added Community Pages and rejigged the the Info page so that all of your interests become connected to these new Community Pages.

I know its confusing. Stay with me.

Before, each individual item in your list of interests linked to a search page for that term. Now they automatically link to these new Community Pages. Community Pages are a type of “Page” which Facebook claims will be “the best collection of shared knowledge on a topic”… wikifacebookpedia? In any case, these pages are so far not administered by anyone and pull info from Wikipedia. [TechCrunch article on this] There is no wall and so far you can only recommend content.

Propeller's Facebook "Community Page"

Community Page created by Facebook for Propeller. Yikes!

They also created Community Pages for member’s “employer” as listed. Here is Propeller Media Works and I’m not at all happy that I can’t direct this to our Fan. Expect this to ruffle many a corporate feather.

OK. Moving right along.. “Like” has replaced “Become a Fan” and is now extending off onto other websites. “Liking” on specific partner websites such as NYTimes.com, IMDb, CNN.com, TIME.com, LIFE.com, Fandango, NHL.com, USA Networks, Levis.com, Univision and ABC.com. In some cases, these sites relate to profile interests. Go to the movie info site imdb.com and select your favorite movie. All of your “Likes” are now consolidated and segmented on the Info page. Selecting the “Like” button there will add the movie to your Likes and Interests movie list. Updates to pages you “Like” will pull into user’s News Feeds.

What is my point? My point is that these functions will both connect the brands associated with these interests with consumers and provide advertisers with fresher “likes and interests” to target ads to segment their audiences with and provide ever more relevant advertising.

Sounds good. Now, what will it cost? Something tells me, Facebook as been doling out cheap smack all this time and will start jacking up the price on all of us marketing junkies soon.

In the meantime, enjoy the smack!





Video influence growing in search: will auto-captioning influence SEO?

22 04 2010

Apr 22 2010 | Dave Gibson : President | Overhead
The second I heard of YouTubes program to automatically translate and add closed captioning to all video content, my SEO ears went on high alert. Already we’ve been seeing videos gaining organic ranking – often above topic websites, and I’ve been preaching video to all our clients. After all, it does make sense since given the choice, what user wouldn’t prefer consuming via video rather than reading – so give both visitors and search engines what they want!

YouTube opened the program back in August 2008 to enable users to upload their own captions, but went a few steps further when they began a limited rollout of an auto-captioning using their GoogleVoice technology to auto translate the audio and synch with the video. Now YouTube has announced broad expansion plans to aggressively auto-captioning their entire video base. Here is how it works:

While great for the hearing-impaired, it has us SEO geeks salivating. Will the captions be indexed and at what weight? While I’ve yet to find conclusive evidence that answers the question, the word on the street is that the content will be indexible and will therefore impact SEO. This makes sense in Google’s emphasis on content on web pages and elimination of any focus on meta.

So for those creating videos with SEO in mind, you’ll want to get your script writer together with your SEO specialist for organic search guidance.





Foursquare | Marketing Tool for Hotels, Resorts & Spas

10 04 2010

Apr 10 2010 | Dave Gibson : President | Overhead

Our conservative News Channel 3 here in Burlington, Vermont ran a story on Foursquare recently which caught my eye. A solid indicator that this is reaching critical mass and going mainstream. Why does this matter? Well if you run marketing or own a travel hospitality business such as a ski, golf or spa resort or hotel you should consider adding Foursquare to your marketing toolbox.

Foursquare is a mobile social media “experiment” that applies game theory to drive interaction with patrons and venues. Users “check in” when they arrive at a venue to earn points and badges (bragging rights), and in doing so (depending on settings) broadcast that to fellow Foursquarers as well as their Twitter and Facebook profiles. For venues, this is awesome exposure – 3 for 1 social bang!

As users explore venues from city to city, they get points and earn badges. Of note is the Mayor badge for most check-ins at a location. For a venue, this person is a most loyal customer… you quickly begin to see the potential.

While bars, clubs and restaurants get the majority of use – there is a great opportunity here for golf, ski, and spa resorts, inns and hotels. With the goal of spreading passive word-of-mouth exposure of your brand and venue, you can encourage customers to market for you by encouraging Foursquare participation. Offer discounts for loyal customer with more points. The Mayor of your venue should earn something special. Use signage to both promote participation and reward top (most loyal) customers. Perhaps your mayor gets a free monthly message or round of golf… believe me, they will spread the good word far and wide, and others will compete for the crown!








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