May 27 | Dave Gibson
With the redesign of Facebook’s brand pages back in February, they introduced a number of great tools for companies to welcome visitors through a more branded experience. Using Flash or Facebook’s own markup language, developers like us can create custom entry pages. There are a number of technical and functionality options now here – Flash animation, interaction, external data pulling for starters. Yet, so far, so few companies have taken advantage of these tools. As I find examples of companies with custom Facebook pages, I’m going to post them here.
Here’s the “sell part”: We recently launched 26 new programs and it just so happens that custom Facebook pages is one. As part of our Social Marketing family of services, we’re offering a Facebook | Setup-Custom, Facebook | Lite, and Facebook | Advertising.
Here’s some examples of companies that are creating engaging and customized Facebook pages. Generally my bar starts with a site that directs non-fans to a custom tab.
# 1 1 800 Flowers bumped VW out of first with the introduction of a new tab that enables direct ecommerce. Now you can buy someone a daisy (especially if they can’t win one – hah). Rather than use a Facebook Application (which tend to scare consumers with privacy warnings), this uses the functionality that enables an external Flash page to be pulled in via iframe. In the past year, we saw Pizza Hut move the conversion point from website to Facebook, and here we have the first transactional conversion… the one we’ve been waiting for. This isn’t rocket science exactly either, so expect to see many more now.
#2 Meet the Volkswagons
OK. This gets an A on my card (Thanks Jamie Brandon for submitting). The user enters to a custom entry page with an app that takes your profile information and matches you with two likely models. When you select the model (mine was a sporty jetta wagon which is quite sweet) it takes you to a fan page for just that model, where you can look at photos, videos and read what other people have to say. I love that it personalizes it and while I generally tend to resist apps that suck down all my personal data, I couldn’t resist diving in. I also like that they didn’t kick me back to the website, and instead committed to keeping the engagement on Facebook. Needless to say, the page is very well branded and integrated with their offline campaign with Max & Bus. Wicked sweet.
# 3 Montrail
Montrail manufactures active trail footwear. Their custom tab page introduces visitors to their “Go-To-Girl” program that asks you to submit women who inspire other women. The tab provides a tool to “nominate” and pulls your network of friends to choose from. I think this is a good example of a concept that works across multiple channels – as it runs from website out and back to Facebook. Understanding where much of its female target audience is focused, it does a great job of the rewarding the generosity to nominate others.
#4 Pizza Hut
Pizza hut has been innovative on Facebook. They introduced an pizza ordering app for Facebook last year – possibly a first for moving the conversion point out to Facebook. To no surprise, they are taking full advantage of custom Face pages. In general though, my only critique is that the entry page takes you off Facebook too quickly.
#5 Cheetos
Anyone who knows me, understands why it pains me to see Cheetos bettering my beloved Cheez Doodles (crunchy). Unfortunately it seems Wise is asleep at the marketing wheel, and has not responded at all to the aggressive marketing that Frito-Lay has put forth for the Cheetos brand.
Cheetos does use a custom tab page to introduce “The Lair” of the new cheetah character introduced last year. This sinister dark-sided character is a bit strange in my mind, but they do carry it only to a point here. Where they do fail in my opinion is that while they are using this page to capture and engage, all they do is draw the visitor away from Facebook and before they even have a chance to Become a Fan.
#6 Harley Davidson
Here again, they do present a nice custom tab page, however they also drive all the links off Facebook and back to their main site. Now, while I might poke at other brands for doing this, Harley is one bunch of smart marketers. I think they might just know their audience enough to know that they’re really not the Facebook types. Males over 40 are the slow adopters here, and Harley may just be smart enough not to try to convert the unwilling. Instead, they’ll take what they can from the channel and use it just to funnel traffic in and perhaps to capture another seo slot on the search engine results page in the process.
#7 Facebook : REI
Currently, they’re start users with an exploration into the Passport to Adventure. REI does encourage users to share their experiences there on Facebook, which is good when so many others try to pull the user too quickly to the main website – before they become a Fan, or otherwise engage on the Face page.
UPDATE > Aug 23, 09 > Revision Eyewear This is a Facebook profile we developed for our client who manufactures ballistic eyewear. Its a military audience and one well represented on Facebook. We developed a flash entry tab designed to introduce the brand and product line in 12 seconds. The conversion goal is engagement via Fan development. More to come.
Honorable Mentions (they aren’t using a custom entry page)
Red Bull
Previous to the redesign, RedBull had one of the best pages. They have yet to step it back up with the new redesign, but I’m patiently waiting. In the meantime, they have plenty of good content – vids mostly. They also have over a million fans.
WaMu
You’ve got to give credit to a bank that is first… a bank – and secondly has been as beat up as anyone in this mortgage crisis. Clearly these marketers are up for the challenge.
Gardener’s Supply
A growing throng of gardeners are getting good content here. I like the promotion of the Million Garden Pledge and the Garden Design tool. I’d like to see an open dialogue though – this is one-directional.
PLEASE CONTRIBUTE
I’m looking for more examples of brands that demonstrate a real commitment to social/facebook. I think the way to measure this is in how clear the intent is to really engage in the channel versus just using it as a funnel to the website (only).
Know any? Hook us up.
Dave,
You have given us some great examples of custom FB pages. It is amazing to see how quickly brands have embraced the custom FB pages.
With FB pages having such powerful capabilities to reach and engage people do you think that FB applications will play a smaller role in the social media strategy mix?
In my experience I have seen brands rushing to take advantage of these highly customizable FB pages and move away from resource and time intensive FB application development. This makes sense b/c brand managers want to see more of their dollars go into marketing to people rather then building and maintaining FB applications. I think FB pages allow a quicker path to ROI then FB applications. What is your opinion?
Also I wanted to share with your audience some examples of custom FB pages that are delivering measurable brand value.
YMI Jeanswear: http://www.facebook.com/YMIjeans
Polo Fragrances: http://www.facebook.com/home.php#/pages/World-of-Polo-Fragrances/177335520060?ref=ts
VH1: http://www.facebook.com/VH1.tv
Kaplan SAT/ACT: http://www.facebook.com/KaplanSAT
—————
Imran Hassan
Managing Director
enter:new media
[...] Here is a list of blogs that have already covered some of the details. HyperArts with some step by step instructions 20bits gives you an introduction to FBML Snipe tells you when FBML is all you need Duct Tape Marketing shows you who small business can use Facebook Pages and FBML Inside Propeller gives you some examples of custom Facebook brand pages [...]
Dave,
Pretty funny stuff and loved the reference to the daisy for 1-800 Flowers. Appreciate the details you provided and links.
FYI, I have had so many clients who are not large brands (hence no large marketing budget) ask me how to create a Facebook shop tab. I could not beleive it but there was no easy to use Facebook Shop Tab app so I decided to get it built.
If a business owner wants to have a shop tab they can go to http://www.facebook.com/ShopTabApp
Hey,
Very interesting article …
We built a light weight app specifically for the purpose of enabling ‘Welcome Tab’.
Check it out here – http://apps.facebook.com/welcometab
I will really appreciate if you include a mention to it in your article.
We are going to add some serious level of analytic to this app + other planned apps so that owners can see how much traffic they are getting.
Thx
Rajat Garg
Here are my favorites.
Hugo Boss :http://www.facebook.com/hugoboss?ref=ts
Dunkin Donuts : http://www.facebook.co/DunkinDonuts?ref=ts
Toyota prius : http://www.facebook.com/prius?ref=ts
While we haven’t done any big brands as of yet, we have done custom fan page designs for a lot of small to mid-size businesses.
I don’t want to spam your comments section with a ton of links, so just check out our site if you want more examples!
Nathan
Thanks for your courteous comment. Love seeing a company specializing in just this.
Hello,
I want to develop a FB page for my company, including the ability for users/fans/visitors to purchase my services from the FB page. Do I need a developer to create or is it simple and I can get the information directly from FB?
Thanks for any feedback….
Hi George
Depending on scale and complexity of your product, there are “apps” that you should be able to install and configure without a developer. Payvment http://www.facebook.com/payvment seems to be the leader, but another new one is http://www.facebook.com/Vendorshop. Good luck.
dave
HeY! Please add my custom landing page too – http://www.facebook.com/FlashScope
I’ve spend pretty much time to have it up
and it is looking niiiiice 
this is pretty good too, add this to the list
http://www.facebook.com/cuervo
Hi Dave,
Thanks for the great article! There’s no doubt that Facebook is Huge right now and is great for widely expanding any businesses fan base. I have been checking out some of the most customized pages…and I’m somewhat impressed. They are brighter and definitely different than your average Fan Page.
However, none of them have Interactive Spokes Models. Here’s an example of of an Interactive Spokes Model and truly custom tabs http://www.facebook.com/DaleGaineyAgency?v=app_118010861551957&ref=mf
Bee Seen Creative Marketing Solutions creates these for clients. Like our name…we really are pretty creative! If for example, Harley-Davidson wanted a model on a Harley with the famous Harley noise riding around on a section of the page, I can do that! Or if VW want some people sitting IN a brand new VW laughing and playing with the features, I can do that too. Much cooler than just a flat video!
There is a market for this and I’d like to find more businesses that are interested in customizing their Facebook page in this way. It’s relatively inexpensive and pretty neat! What do you think?
please submit ours as well as our pages in the facebook design portfolio
http://www.facebook.com/wordpressdesign
For anyone to SEARCH for and find your Facebook fan page, or indeed your personal profile on Facebook s/he MUST be logged into Facebook. This implies that s/he would ALREADY have a Facebook account.
In contrast to personal profiles, Facebook Pages are accessible to the public (and search engines) without being logged in.
Very helpful information, thank you so much – I mostly use FBML and RSS/notes to get a new page up and running pretty fast – along with Photoshop and CSS for a nice image map you can get a lot of good content that’s appealing … it’s great to find information like this to help –
Here’s my latest page: http://www.facebook.com/pages/ReXark-Archival-Recordings/152834168063347
I found this great application to 2-clicks a contact form available on facebook tab.
It was too much mess, I had no return of my fanpage.
The application is here:
http://www.facebook.com/apps/application.php?id=141149985924076
http://apps.facebook.com/contactpage/
Hope that helps without FBML FBJS
Check out http://www.facebook.com/pages/Oswego-NY/Alley-Cat/149043161793617 It’s the first facebook page I did using php, xml, etc. If any of you guys got any questions let me know
We used Share2Enter for our Facebook promo squeeze pages. I’m telling you, DO the Carrot + Stick in your FB pages and you will see huge returns.
Hey guys great post I really enjoyed it, I would like to submit my page just in case you do another great post like this one.
Thanks and have a great day
http://www.facebook.com/kumi.official
cool pages
inspiration for my very own
check it out and likes appreciated!
http://www.facebook.com/pages/craiglongmuircom-web-designer-sydney/151712291564004
Some great designs there, absolutely loving number 7, did you design this?